Terms and Conditions

Welcome to Carpet Cleaning Calabasas! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our services, you agree to comply with and be bound by these terms.

1. Introduction

Carpet Cleaning Calabasas provides professional carpet cleaning services, including stain removal, odor elimination, and deep cleaning solutions. These terms govern your use of our website and services, ensuring a smooth and transparent experience.

2. Definitions

"Company", "We", "Our", or "Us" refers to Carpet Cleaning Calabasas.
"Client", "You", or "Your" refers to any individual or business using our services.
"Service" refers to the carpet cleaning and related services we provide.
"Website" refers to our official website, where clients can learn about and book services.

3. Services Offered

Our company offers the following services:

Residential and commercial carpet cleaning
Stain removal and treatment
Odor elimination services
Upholstery and rug cleaning
Eco-friendly and non-toxic cleaning solutions

4. Service Booking and Scheduling

4.1 Appointments

Appointments can be scheduled through our website, by phone, or via email.
We reserve the right to modify, reschedule, or cancel any booking due to unforeseen circumstances. Clients will be notified promptly.
It is the client's responsibility to provide accurate information about the location and carpet condition when booking a service.

4.2 Cancellations and Rescheduling

Clients may cancel or reschedule an appointment at least 24 hours in advance.
Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.

5. Pricing and Payments

5.1 Pricing

Prices for services are provided on our website or upon request.
Quotes given are estimates and may vary based on the carpet's condition, size, and any additional services requested.
Taxes and applicable fees may be added to the final invoice.

5.2 Payment Terms

Payments are due upon completion of services unless otherwise agreed upon.
We accept cash, credit cards, and online payment methods.
Late payments may be subject to additional fees or service refusal.

6. Customer Responsibilities

6.1 Preparation for Service

Clients must ensure carpets and surrounding areas are clear of furniture and personal belongings before service.
Pets should be secured in a separate area during the cleaning process.
Clients must notify us of any pre-existing damage, stains, or specific concerns regarding their carpets.

6.2 Liability for Property Damage

While we take the utmost care in delivering our services, we are not liable for pre-existing damage or stains that cannot be removed.
We are not responsible for damages caused by improper carpet installation, manufacturer defects, or excessive wear and tear.

7. Satisfaction Guarantee

We strive to provide high-quality carpet cleaning services.
If a client is unsatisfied with the service, they must notify us within 48 hours for a free re-cleaning of the affected area.
This guarantee does not cover issues beyond our control, such as permanent stains or damage caused by previous cleaning attempts.

8. Limitation of Liability

Carpet Cleaning Calabasas shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.
We are not responsible for delays or failures in service caused by factors beyond our control, such as weather conditions, equipment failures, or client misrepresentation.

9. Privacy Policy

We respect your privacy and protect any personal information collected through our website.
Client information will only be used for service-related purposes and will not be shared with third parties without consent.
For more details, please refer to our Privacy Policy.

10. Termination of Services

We reserve the right to refuse or terminate service under the following conditions:

If a client engages in fraudulent, abusive, or inappropriate behavior.
If the cleaning environment poses health or safety risks to our team.
If there is a violation of any of these terms and conditions.

11. Intellectual Property

All content on our website, including text, images, logos, and service descriptions, is the intellectual property of Carpet Cleaning Calabasas.
Unauthorized reproduction or distribution of our materials is strictly prohibited.

12. Governing Law

These terms and conditions are governed by the laws of California, and any disputes shall be resolved within the legal jurisdiction of Los Angeles County.

13. Amendments

Carpet Cleaning Calabasas reserves the right to update or modify these terms at any time.
Clients will be notified of any major changes through our website or direct communication.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.

Thank you for choosing Carpet